Frequently Asked Questions
Q:- How do I book an appointment?
A:- Send me a message on the contact page or send an email to [email protected]
Q:- Where are you based?
A:- My address and a map can be found on the location page.
You can use this Plus code P47P+8V Pontardawe, Swansea or these What Three Words ///chaos.older.marker
Q: – How do I pay for the Repairs? Or pay a deposit?
A: – No deposit is required and payment is made on completion of the work. Payment can be made via bank transfer or cash.
I will sometimes ask for more expensive parts or materials to be paid for in advance.
Q: – Can I just drop my guitar off?
A: – I am not a shop and work is carried out at my home, an appointment must be made. Please send me an email and we can arrange a time.
Q: – Do you offer a collection and drop off service?
A: – Not at the moment.
Q: – Can I courier my instrument to you?
A: – Yes you can. I would recommend using a hard case, a lot of bubble wrap and learning how best to pack your instrument etc. I cannot be held responsible for any damages caused by your couriers. Once the work has been completed and payment made, collection by your courier can be arranged.
Q: Do you offer same-day/while-you-wait service?
A: No, I work on a 'First come, first served' basis and I'm working through a list.
Q: – Will any extra work be carried out?
A: – Don’t worry you won’t get a bill for un-planned work. Before I start to carry out any work, we will discuss your requirements and the costs involved. If, whilst working on your guitar I find any faults, extra work or even recommendations (maybe a new nut etc.) I will contact you and discuss costs etc. before going ahead.
Q: – What happens if my budget won’t stretch to all the things you recommend?
A: – That’s no problem, I will do the best available to me within your budget.
Q: – Can I supply my own parts?
A: – Of course you can. I am also happy to supply parts to meet all budget types.
Q: – How long will you have my guitar?
A: – This does depend on how busy I am, but for most jobs I aim for a 1 week turn around. For more challenging jobs it may take longer, big jobs will take longer, but we will keep you updated with progress.
Q: - How long do I have to collect my guitar after the work is completed?
A: - Once I send an email to let you know the work is done, payment and collecion should be made within 7 days.
If your guitar is not collected by that date, fees will be added for storing your guitar.
If your guitar isn't collected with 1 month, I reserve the right to sell it to recoup my costs. I know this sounds harsh, but space is at a premium here and I don't have room to store guitars.
Q: – Is my guitar safe with you?
A: – All instruments are treated with the up most care and attention. I have made it very secure here. But if the worst should happen I am fully insured.
Q: - Do you do finish work or refinishing?
A: - No. Finish work is temperamental, and a super-custom skill that I do not possess. I aim to make my repairs solid, but I never promise they'll be invisible. I will do drop fills to camouflage dings in some cases.
Q:- Do you repair amps and pedals?
A:- No, but there are some talented people around that do.
A:- Send me a message on the contact page or send an email to [email protected]
Q:- Where are you based?
A:- My address and a map can be found on the location page.
You can use this Plus code P47P+8V Pontardawe, Swansea or these What Three Words ///chaos.older.marker
Q: – How do I pay for the Repairs? Or pay a deposit?
A: – No deposit is required and payment is made on completion of the work. Payment can be made via bank transfer or cash.
I will sometimes ask for more expensive parts or materials to be paid for in advance.
Q: – Can I just drop my guitar off?
A: – I am not a shop and work is carried out at my home, an appointment must be made. Please send me an email and we can arrange a time.
Q: – Do you offer a collection and drop off service?
A: – Not at the moment.
Q: – Can I courier my instrument to you?
A: – Yes you can. I would recommend using a hard case, a lot of bubble wrap and learning how best to pack your instrument etc. I cannot be held responsible for any damages caused by your couriers. Once the work has been completed and payment made, collection by your courier can be arranged.
Q: Do you offer same-day/while-you-wait service?
A: No, I work on a 'First come, first served' basis and I'm working through a list.
Q: – Will any extra work be carried out?
A: – Don’t worry you won’t get a bill for un-planned work. Before I start to carry out any work, we will discuss your requirements and the costs involved. If, whilst working on your guitar I find any faults, extra work or even recommendations (maybe a new nut etc.) I will contact you and discuss costs etc. before going ahead.
Q: – What happens if my budget won’t stretch to all the things you recommend?
A: – That’s no problem, I will do the best available to me within your budget.
Q: – Can I supply my own parts?
A: – Of course you can. I am also happy to supply parts to meet all budget types.
Q: – How long will you have my guitar?
A: – This does depend on how busy I am, but for most jobs I aim for a 1 week turn around. For more challenging jobs it may take longer, big jobs will take longer, but we will keep you updated with progress.
Q: - How long do I have to collect my guitar after the work is completed?
A: - Once I send an email to let you know the work is done, payment and collecion should be made within 7 days.
If your guitar is not collected by that date, fees will be added for storing your guitar.
If your guitar isn't collected with 1 month, I reserve the right to sell it to recoup my costs. I know this sounds harsh, but space is at a premium here and I don't have room to store guitars.
Q: – Is my guitar safe with you?
A: – All instruments are treated with the up most care and attention. I have made it very secure here. But if the worst should happen I am fully insured.
Q: - Do you do finish work or refinishing?
A: - No. Finish work is temperamental, and a super-custom skill that I do not possess. I aim to make my repairs solid, but I never promise they'll be invisible. I will do drop fills to camouflage dings in some cases.
Q:- Do you repair amps and pedals?
A:- No, but there are some talented people around that do.
